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IDSync Subscription Report
IDSync Adjustment Audit History
IDSync Adjustments Log Report
IDSync Adjustments Failure Log Report
Process
Check and handle any exceptions
View the IDSync Adjustments Failure Log Report for any current exceptions that are adjustments rejected by Autotask.
If Autotask is rejecting adjustments, then it is likely the two sides are not in proper sync
Correcting any exceptions will allow those adjustments to be retried and post to Autotask
View the IDSync Adjustments Log Report
These are successful adjustments, but is still a good idea to view the successful adjustments to see if there is anything might require further attention. Most likely not since these were successful, but still a good idea to revisit the period’s activity.
Review the key elements to verify proper mapping was done
What are the Ingram accounts, subscriptions, and resources source of adjustment
What are the Autotask accounts, contracts, and services that are targets of adjustment
What was the amount of the adjustment
What date was the adjustment made
What was the effective date the adjustment is being applied as
After any exceptions have been addressed and postings processed
Run the Autotask custom report and export to Excel
Export the IDSync Subscription Report to csv and load into Excel
Compare the Autotask report with the IDSync Subscription report
Primarily this involves comparing the license counts to see that they are equal
Possible reasons license counts may not be equal
Some adjustments are posted to the beginning of the next billing period and may not be reflected in the Autotask report. Just like checks that haven’t cleared the bank need to be identified to reconcile a checkbook, so do adjustments that are posted to the future
Azure CSP adjustments post to the start of the next billing period
License reductions by default are posted to the beginning of the next billing period. There is a config option to change this so reductions post using the current date as the effective date. Send an email to support@idsync.com to have this changed.
Compare Unit Cost and Unit Price (MSRP)
IDSync does not update these in Autotask, but if there is a variance you may chose to manually modify the Autotask records.
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