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IDSync's contacts connector consists of three components:

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  1. Domain Administrator Credentials
  2. SQL Database Credentials (for existing SQL Server only)
    1. You will need to create credentials if you are installing SQL Express (the Instance must be configured to use Mixed Mode Authentication, because an username and password combination is required).
    2. Initially, the SQL User needs to have sysadmin rights in order to create the database. After the database has been created, the SQL User needs the dbowner role to operate without problems (the sysadmin role may be then removed from its security profile)
  3. Autotask Credentials
    1. Autotask site API URL
    2. Autotask Company ID
    3. Autotask Admin ID
    4. Autotask Admin Password

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Info
titleAutotask enforcing use of TLS 1.2

In order to maintain compatibility with Autotask standards on the TLS protocol usage, please make sure the next registry entries exist in every server that communicates with the Autotask API:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.0.30319\SchUseStrongCrypto
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\.NETFramework\v4.0.30319\SchUseStrongCrypto


You can find more information on this how-to guide: Create Registry entries to Enable TLS 1.2