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Use this feature to enable or disable the Synchronization between Autotask User Defined Fields and Active Directory attributes.

Autotask Contacts > User Defined Fields Synchronization > image2018-2-23_11-17-44.png

UDF Sync is a two-step process:

Bring Autotask UDFs definition to IDSync's database
1. In the Autotask tab, locate the 'Sync UDFs and Security Levels' section.
2. Click on the 'Sync' button

Autotask Contacts > User Defined Fields Synchronization > image2018-2-23_11-33-20.png

c. And, wait for the process to finish.

Autotask Contacts > User Defined Fields Synchronization > image2018-2-23_11-40-20.png

2. Map the Autotask UDFs to the corresponding Active Directory attribute.

a. From the 'User Defined Field' column, choose the UDF you need to map.

Autotask Contacts > User Defined Fields Synchronization > image2018-2-23_11-56-22.png

b. Choose the corresponding Active Directory attribute from the 'Source Field' column

Autotask Contacts > User Defined Fields Synchronization > image2018-2-23_12-3-42.png

c. Individually enable or disable (single-way or two-way) syncronization, using the 'Enabled' and 'Two-Way Sync' columns.

Autotask Contacts > User Defined Fields Synchronization > image2018-2-23_12-4-53.png

d Hit 'Apply' to save the current configuration