Configuration for Autotask API

To configure the Identity Syncronizer Autotask^® connector click on the "Autotask" tab in the Identity Syncronizer^® Management Studio.

The Database connection settings on this screen should already be populated with the data that you entered in a prior installation step. 

• Account ID should be configured to indicate whether IDSync should use the UPN, Email Address, or the SAM account when generating new client portal account names.
• AD Admin User and AD Admin Password should be entered to enable the system to write necessary configuration data to the active directory.

• Click on the Add button to display the API configuration.

• The API URL should point to the API URL for the region in which you connect to Autotask.  A list of the API URLs is listed below:
  • America East https://webservices3.autotask.net/atservices/1.5/atws.asmx
  • America East2 https://webservices14.autotask.net/atservices/1.5/atws.asmx
  • America West https://webservices5.autotask.net/atservices/1.5/atws.asmx
  • America West2 https://webservices15.autotask.net/atservices/1.5/atws.asmx
  • London Data Center https://webservices4.autotask.net/atservices/1.5/atws.asmx (Formerly Global 1)
  • London Data Center2 https://webservices16.autotask.net/atservices/1.5/atws.asmx
  • Australia https://webservices6.autotask.net/atservices/1.5/atws.asmx
  • Germany https://webservices7.autotask.net/atservices/1.5/atws.asmx
  • China https://webservices8.autotask.net/atservices/1.5/atws.asmx
  • Italy https://webservices9.autotask.net/atservices/1.5/atws.asmx
  • France https://webservices10.autotask.net/atservices/1.5/atws.asmx
  • Japan https://webservices11.autotask.net/atservices/1.5/atws.asmx
  • Spain, Latin America https://webservices12.autotask.net/atservices/1.5/atws.asmx
  • Limited Release https://webservices1.autotask.net/atservices/1.5/atws.asmx
  • Pre-release https://webservices2.autotask.net/atservices/1.5/atws.asmx

• Autotask Admin ID: Should be set to an administrative user ID for the PSA's Autotask
• Autotask Password: Should be set to the administrative user's password
• Company ID: Should be set to the PSA's Customer's Company ID
• Client Portal Enabled: Should be checked to indicate that you wish IDSync to be capable of enabling users for Client Portal Access.