Introduction
One of the biggest challenges facing MSPs today is effective billing. MSPs purchase products for their customers from distributors; the distributors bill the MSP; and then the MSP must bill the customer. Sound simple, right? But as your customer base grows, so does the complexity. Each customer might be on a different billing cycle with your distributor. Some customers might have high turnover and might add or drop licenses often. Some customers might have the ability to purchase directly from a web portal without even speaking to the MSP’s sales team. This all leads to confusion, omissions, and eventual lost revenue.
In the past, to combat these inaccuracies, MSPs employed manual and somewhat arduous processes to obtain information about the purchases that they made on the ODIN Marketplace. Some MSPs pulled screens directly from the ODIN web site to obtain a general idea of what products they had purchased, others sorted through a multitude of PDF invoices to try to piece together a full picture of the products that they had purchased. Any of these processes was time consuming and error prone.
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Recognizing this gap in information systems, the IDSync Cloud Billing solution provides a near real time link of Billing data between a PSA's IT Business Management platform (such as Autotask) and a PSA's order fulfillment platform (Ingram's Marketplace ODIN system).
Three simple steps is all you need to keep your back-office operations running smoothly:
