ConnectWise® User Properties

Owned by Larry Yunker
Last updated: Oct 17, 2018 by Fernando Sayago (Unlicensed)
2 min read


Once the ConnectWise® tab is selected you will a window similar to the one below:

1. User Name: This displays the User Name for the currently selected user. This is also known as the SAMAccountName.

2. Password: If enabled, this field specifies the current password for the user. This password field is only enabled if the "ConnectWise® Syncronization" check box is unchecked. Passwords entered here will not be displayed but will show asterisk (*) characters.

3. ConnectWise® Enabled: When checked, this user will be enabled for ConnectWise®. If unchecked then this user is currently disabled for ConnectWise. Please note: The user will not be disabled within Active Directory by checking this box, only for ConnectWise® functionality.

4. ConnectWise® Syncronization: When checked, the value entered in the 'Password' field will be locked to the value stored in the Identity Syncronizer database. When unchecked the password field will be unlocked and can be edited. This password will be sent to ConnectWise® when the transaction is submitted. This will not change the password for Windows and Active Directory.


5. Link/Unlink button. Title in this button will change depending on the current status of the user related to its counterpart in ConnectWise (Link if the AD user is not linked to a Contact in CW and Unlink if the AD user is tied/linked to a contact in CW). Use this button to set or unset a link between objects in both systems (AD - CW).


6. Security Levels – These options define the Customer Access portal features for this user.