One of the biggest challenges facing MSPs today is effective billing. MSPs purchase products for their customers from distributors; the distributors bill the MSP; and then the MSP must bill the customer. Sound simple, right? But as your customer base grows, so does the complexity. Each customer might be on a different billing cycle with your distributor. Some customers might have high turnover and might add or drop licenses often. Some customers might have the ability to purchase directly from a web portal without even speaking to the MSP’s sales team. This all leads to confusion, omissions, and eventual lost revenue.