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• Depending on which version of IDSync the customer is currently using, it is possible that the upgrade will also install a new Agent.DLL file. The agent.dll is used for password capture.  That process has been optimized over the past few years and the newer Agent.DLL is desirable.  If the Agent.DLL file was upgraded, the domain controllers should be scheduled to be rebooted whenever is convenient to the customer.  This reboot does not have to happen at the time of the install, but the new Agent.DLL will not be used until after the reboot occurs. 

Autotask API User

The 1.6 API of Autotask requires that the user used to authenticate is an API User and not a regular user.  Here are the instructions on checking this and creating the API Uawe if needed.

API User Setup

SQL Updates

There may be a need to update some record values of Autotask support records.  Run these SQL statements against the IDSync database which will perform the update if needed.

update top (1) autotasktimeformat set value = 1 where value = 19 and gcrecord is null

update top (1) autotasktimeformat set value = 2 where value = 20 and gcrecord is null

update top (1) autotasktimeformat set value = 3 where value = 21 and gcrecord is null

IDSync Management Studio App

Go to the Autotask tab

• Click on the License Key tab on the left and in the right pane click on the 3-dot ellipse to the right of the license key
• Click on the Sync UDF’s tab on the left and click on the Sync button at the top.

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