Identity Syncronizer™ will automatically keep Autotask™ updated when changes are made to users that are configured for access. When a user is enabled or disabled within Active Directory (even if they are disabled for entering a password incorrectly) – this change in status will be automatically replicated to Autotask®. These changes are replicated whether they are system generated, user generated, or are automatically generated by Windows.
If a user is deleted from Active Directory, that user will be automatically removed (if possible) from Autotask®. If Identity Syncronizer attempts to remove a user from Autotask® but is unable to do so (due to tickets, or projects attached to that user), it will simply disable the user instead.
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